Due to Missing or Incorrect Merchandise
You must report missing items within 5 days of scheduled delivery date. If you discover a damaged item, complete our Return Merchandise Authorization (RMA) request form at the bottom of this page.
Due to Damaged Merchandise
We strive to ensure that every order arrives on time and in good condition. Please inspect your order immediately upon receipt to verify that all of the items have arrived in good condition. You must report damaged items within 5 days of scheduled delivery date. If you discover a damaged item, complete our RMA request form.
Due to Defective Merchandise
For any merchandise which is defective in workmanship or material and for which you make a claim, we will elect to either repair, replace or refund the purchase price. When making such a claim, you must first complete our RMA request form.
Due to General Satisfaction
We want you to be completely satisfied with the purchases you make at Shurhold.com. If you’re not satisfied, you may return or exchange any item in its original condition within 2 weeks of the receipt. Bulk & wholesale orders (orders with 6 or more of the same item), special order items, closeout items or items that have been personalized cannot be returned unless the items have manufacturing defects. Shipping charges cannot be refunded.
How to Process a Return
Before you return or exchange any item, you must first complete our Customer Satisfaction Form. If your claim is approved, we will email you with an RMA number and instructions for returning the merchandise to us. When returning merchandise to us, you must include your RMA number, your original packing slip and the merchandise itself in original condition. We cannot accept any return or exchange without all of these items being included. If your claim is not approved, we will email you with an explanation of why it was not approved.
ORDERS RETURNED WITH OUT A PROPER RMA# WILL BE REFUSED.